TERMS OF SERVICE

- All orders are received via email enquiry.

- Due to the bespoke nature of our product, exchange or refund cannot be provided once order is placed.

- Rings in most cases can be re-sized at an extra cost.

Questions about the Terms of Service should be sent to us at orders@nc-austin.com.au.

 

REFUND POLICY

Due to the hand made bespoke nature of each N.C. AUSTIN piece, we do not accept refunds or exchanges.

If your ring does not fit, we can re-size the piece for you (additional costs may apply).

 

SHIPPING POLICY

- Orders are processed Monday through Friday AEST, with production times and expected delivery date specified upon purchase.

- Australia Post is used for all deliveries (for both Australian and International addresses).

- Express and insured shipping starts from $25, and can change depending on order value. Your shipping costs will be confirmed upon purchase.

 

PRIVACY POLICY

This Privacy Policy describes how nc-austin.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

    Order information

    • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.

     

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order. 

     

    N.C. AUSTIN
    PO BOX 601, THIRROUL, NSW, 2515. 
    AUSTRALIA